These Terms of Engagement, as published on the Anthrobotanica website and provided when you complete your review appointment intake forms, represent the current and operative terms governing your relationship with Anthrobotanica. These terms supersede any previous version of the Terms of Engagement you may have signed or agreed to. By continuing to use Anthrobotanica’s services, you agree to be bound by the most recent version of these terms. You may request a copy of the current Terms of Engagement at any time by contacting us at .

Good nutrition supports the body’s natural defences and resistance. However, no claim is made about the efficacy of any naturopathic advice, and nothing in these Terms of Engagement should be construed as such.

1. Parties

The practitioner

Anthrobotanica Limited, a company registered in England and Wales under company number 08637734, with its registered address at 12 Hatherley Road, Sidcup, DA14 4DT and trading address at 12 The Dove Centre, 109 Bartholomew Road, London NW5 2BJ (also referred to as “us” or “we” throughout).
Naturopathic advice will be tailored to support medically diagnosed conditions and/or health concerns agreed and identified by both client and practitioner. Naturopaths are not permitted to diagnose or claim to treat medical conditions, and naturopathy is not a substitute for professional medical advice and treatment.

The client

Referred to as “you” throughout.
You are responsible for contacting your GP, Primary Care Physician, or specialist about any health concerns you may have. Please advise your GP or Primary Care Physician of the naturopathic protocol you will be following. It is also imperative that you let your specialist know and open a dialogue between Anthrobotanica and your specialist to ensure they are comfortable with the protocol you have been put on. Please also advise any other complementary medicine practitioners you are consulting to ensure there is no overlap. Please be aware that Anthrobotanica does not work alongside other practitioners who practise the same modalities as Anthrobotanica. If you are working with another practitioner offering naturopathy, herbal medicine, nutritional therapy, or functional medicine, please let us know before your first appointment so we can discuss whether concurrent care is appropriate.
It is important that you let us know about any medical diagnosis you have received and any prescription medication, herbal medicine, food supplements, or over-the-counter medication you are taking, as it may affect your protocol. In all such events, we recommend that you book a consultation to ensure a correct and safe review of your supplements and herbs. If you would like to discuss new supplement recommendations, please arrange a consultation. Anthrobotanica does not accept liability for any complications experienced because of your failure to disclose any medication, other supplements, or herbal products (prescribed or otherwise) you may be taking during your programme which may reasonably interfere or react with our products.
Your naturopathic programme and supplement plan will have a time frame until review, and you should not continue with all recommendations once this has elapsed as they may no longer be appropriate for you. Recommendations will be for a 4–6 week period unless otherwise specified.
If you are unclear about any part of your initial strategy or have any concerns about implementation challenges or other issues, you should contact us immediately for clarification on the messaging portal if you are on a package, or at your follow-up call/video appointment.

2. Length of your programme

Programme durations vary depending on the type of service purchased:
- Vitamorphic Health Blueprint: 3–4 months
- Paediatric Vitamorphic Health Blueprint: 3–4 months
- Bredesen Programme: 12 months
- Bespoke packages: generally 3–6 months, or sooner if sessions are used up quickly.
You will not receive further support beyond your programme duration unless you choose to book further Review appointments, which are charged separately.
You will usually receive your Strategy or Review notes within 5 working days of your appointment. Notes will be uploaded to the system or sent via a secure message to your email with a password. We are also able to send notes and results via Dropbox Transfer. In exceptional circumstances, notes may take longer than 5 working days, and we will let you know if this is the case.
You may need a maintenance programme following completion of your initial package.

3. Appointments & Calls

Anthrobotanica will direct you to purchase appointments via our website or on the system. Please contact with suitable times and dates that work for you, and Anthrobotanica will book this for you manually.
We ask you for dates so we can book your appointment in advance in case we have no availability at short notice. Anthrobotanica does operate a waitlist in case of cancellations. Anthrobotanica operates only Monday to Thursday (referred to as “working days” or “clinic days”) and does not offer patient appointments on Fridays, Saturdays, Sundays, or bank holidays unless there is an exceptional reason to book one, to be decided at our discretion.
Initial sessions are 55-60 minutes.If you are undertaking a neurological assessment, this will require an additional 40-minute session, which will be booked and charged separately. In-person follow-ups last from 40 to 55 minutes as required, and telemedicine or phone/video reviews and updates can range from 20 to 75 minutes depending on requirements.
20-minute phone calls and video calls are only available to programme clients, clients who have had an appointment within 6 weeks, and herbal prescription refill calls.
For functional testing results, it is recommended that you book a minimum 40-minute appointment.
If we have not seen you in 6 months, or if there are 3 or more sets of results, it is recommended that you arrange a 55-minute appointment.
If you have a 20-minute appointment, you will not receive any review notes, nor will you receive messaging support after your appointment. This is not a suitable length of appointment if you expect to receive a new supplement schedule. Appointments of 40 minutes or over receive review notes unless there are no changes.
Late arrival: If you are more than 15 minutes late for your appointment, Anthrobotanica reserves the right to treat the appointment as a missed appointment, and the full fee will be forfeited.
Monthly rolling support:If you are on a monthly rolling support package, Anthrobotanica will follow up with you twice to book your session. After two attempts to contact you, the onus is on you to arrange your appointment. Unused sessions within your monthly rolling support will not be carried over or refunded.
Recording: Anthrobotanica does not permit clients to record sessions. If this is discovered to have taken place, your programme, package, bundle, or appointment will be immediately terminated with no refund. Anthrobotanica may occasionally record sessions for internal training and quality purposes. All recordings are deleted after the session.
If you have a family member or friend who is involved in your case present in an appointment, or even if they are not, please ensure they have seen and agree to these Terms of Engagement.
We accept no responsibility for interpretations of our advice by any third party.

4. Getting the Most from your Update Calls and Meetings

It is recommended that you complete all information requested by Anthrobotanica at least one working day prior to your consultation via the secure site, and upload any additional information to the platform. If you prefer to send information by email, please send to . Anthrobotanica takes appropriate measures to secure clinical communications on its own systems but accepts no responsibility for the security or confidentiality of your email provider, your device, or any third-party platform outside of our control.
If a consultation is by phone, it will be by regular or WhatsApp call. If by video, it will be via Zoom, and you will be provided with the link. If you request the use of a video platform other than Zoom, Anthrobotanica accepts no responsibility for the security, HIPAA compliance, or GDPR compliance of that platform, and you do so at your own risk.
Please do not use WhatsApp or social media platforms to ask clinical questions or send clinical information. Anthrobotanica’s secure patient portal is the default and recommended method for all clinical communications. If you specifically request to receive clinical communications via WhatsApp and provide explicit written consent to do so, we will accommodate this. However,
WhatsApp is not our recommended platform for clinical communications, and we cannot guarantee the confidentiality, HIPAA compliance, or GDPR compliance of third-party messaging platforms. By consenting to receive clinical communications via WhatsApp, you acknowledge that you have been offered a more secure alternative and accept any associated risks. Your consent can be withdrawn at any time by notifying us in writing.
If you would like to book an appointment, you may send a WhatsApp message to the clinic number or email to request a booking. Anthrobotanica is obligated to keep a complete and clear record of all clinical communications.

5. Messaging Between Appointments

Anthrobotanica understands that you might have questions between meetings and calls. Depending on what kind of programme, bundle, or appointment you have purchased, you may receive some messaging support between your longer appointments.
If you have not purchased a programme, please ask all questions and queries at your next call or meeting.
If you are on a programme, email time is recorded in 5-minute increments and may be deducted from your support time. A 5-minute increment is defined as one email and the subsequent response. We will inform you if support time is being deducted.
Messaging via our messaging portal is limited to people who have purchased programmes, rolling monthly support, and for a limited time after appointments lasting 40 minutes or more. Messaging support is currently set at 2 weeks after notes have been sent on the messaging portal. Please note that messaging support is automatically disabled 2 weeks after notes have been sent, so please ensure you have downloaded any notes or results before this point. Should you need anything sent to you after this period, please email to request a Dropbox document transfer and provide a list of documents required.
If you have not seen or spoken to Anthrobotanica for more than 3 months, you will need to book an appointment before messaging support can resume.
If you wish to discuss new conditions or test results, please book an appointment. Test results require a proper discussion and cannot be interpreted by email. Please do not send test results between appointments; instead, please bring them to your next appointment so that Anthrobotanica can make appropriate recommendations. Any test results sent between appointments will be held on file for your next scheduled consultation and will not receive an email response.
The timeline for email responses is 48 working hours, though we may respond sooner. Anthrobotanica responds to enquiries on Fridays, over the weekend, and on public holidays at our discretion.

6. Payment and cancellation policy

Payment

All appointments, programmes, and bundles must be paid for in advance. You may purchase all products via the website, or if there is something that requires an invoice, we will send this via Stripe or Intake Q depending on the currency.
Appointments and programmes are payable via the clinic shop, or you may be invoiced if you are on a grandfathered rate. If you are outside of the UK, we are also able to invoice you in other currencies via Stripe. We do not offer payment plans for international patients.
Herbs, some functional tests, and supplements are payable via the website shop, or you may be invoiced.
Klarna is available for payment plans on eligible purchases via the clinic shop, subject to Klarna’s own terms and conditions. Availability of Klarna for international patients is at Klarna’s discretion.
In line with industry practice, we will not charge a fee to process refunds for appointments; however, fees from the original transaction will not be returned should a transaction be refunded.
We require a backup card on file for all patients who are invoiced via Intake Q, regardless of whether payment is made by bank transfer, in case of a failed or overdue payment. You will be sent a card authorisation document to complete, and all card details are encrypted on our system via Stripe. We will inform you that our system will take payment with your backup card if you do not pay your invoice on the due date. You will automatically be informed by our patient system when a payment will be taken. If your invoices have been set up to pay by bank transfer and the invoice is then settled by credit or debit card, we will bill you for the fee uplift separately, or we will inform you that we will add this to your next invoice.
If your payment is overdue, your card payment defaults, your card on the system is not kept up to date, or a late payment is made, we reserve the right to add a £20 + VAT administration charge to your bill. If we have to issue a letter before action via Thomas Higgins or an alternative debt collector, this will incur a £50 + VAT administration charge.
If you are on a grandfathered hourly rate and invoices are left unpaid or are paid late, you will lose your beneficial rate and be directed to pay for your appointments via the online clinic shop at our latest patient rates.
Invoices and receipts are sent out via Intake Q or directly from Stripe. All payments handled via our system and client management website are processed by Stripe.
Repeated failure to make the agreed payments within 14 days of the date on which payment falls due will be construed as a material breach of the Client Agreement. If payment is not forthcoming, we reserve the right to suspend support and refer this matter to a third party for recovery of the full amount due for the remainder of your programme plus any costs incurred.
Prices payable for services and products are those quoted and valid on the Anthrobotanica website at the time of your purchase. Anthrobotanica reserves the right to charge any reasonable delivery and handling costs, and reserves the right to review pricing regularly in line with industry standard, whether or not such changes are related to alterations in exchange rates. You will be notified if the price of your programme is increased, and you agree that you will remain liable for any relevant revisions in our charges.

Cancellation

We have a strict cancellation policy. If you need to cancel or change an appointment, we require 3 working clinic days’ notice without penalty. Working clinic days are Monday to Thursday. The clinic is closed on bank holidays, Fridays, and weekends. Appointments include all in-person consultations, video calls via the telemedicine platform, and phone calls. In order to cancel, please cancel via Intake Q. If the cancellation button does not allow you to do this, or does not appear, it is because you are now within the cancellation period.
Failure to give the required 3 working clinic days’ notice will result in the full fee being deducted from your advance appointment payment.
If you are on a grandfathered rate and repeatedly cancel, reschedule, or miss appointments, you will lose your grandfathered rate and be directed to the clinic shop to purchase appointments at our latest patient rates.
We consider an appointment confirmed when it is booked and the confirmation email has been sent.
Programmes, bundles, and packages cancelled, rescheduled, or missed within 3 working clinic days of the first appointment will incur a penalty of 25% of the programme, bundle, or package cost, unless individual programme, bundle, or package conditions are separately defined on the clinic shop links, which detail specific cancellation and reschedule terms.
You are liable for the full fee for all consultations and/or the entire course of your programme, and any work completed or protocols provided, regardless of whether you attend or complete your programme, or implement our advice or protocols. This applies regardless of whether you have selected to pay a lump sum or in instalments. In the event you decide to terminate the programme early in accordance with clause 19.1 below, you will be charged on a pro rata basis for the unbilled time incurred to the point of termination.
If we experience any activity set out in clause 11 below, please note that in the event of cancellation for abusive behaviour, all fees paid in advance are non-refundable.

7. Warranty

Anthrobotanica warrants that, at the time of performance, the Services shall:conform in all material respects to their description;
- be free from material defects;
- be supplied with reasonable care and skill within the meaning of section 49 of the Consumer Rights Act 2015; and
- in the case of media on which the results of the Services are supplied, be free from defects in material and workmanship and of satisfactory quality within the meaning of the Consumer Rights Act 2015.
You warrant that you have provided Anthrobotanica with all relevant, full, and accurate information as to your needs.
Except as set out in this clause:
- Anthrobotanica gives no warranties and makes no representations in relation to the Services; and
- all warranties and conditions, whether express or implied by statute, common law, or otherwise, are excluded to the extent permitted by law.
Nothing in this clause affects your statutory rights under the Consumer Rights Act 2015, which cannot be excluded or limited by contract.

8. Indemnity, Acknowledgement, and Assumption of Risk

Indemnity

You agree to indemnify and keep indemnified Anthrobotanica, its staff, and its associates from and against any losses, damages, liability, costs (including reasonable legal fees and regulatory costs), and expenses incurred by Anthrobotanica as a direct result of:
- your failure to disclose any medical diagnosis, prescription medication, herbal medicine, food supplements, or over-the-counter medication as required under clause 1;
- your provision of false, misleading, or materially incomplete information to Anthrobotanica;
- your breach of the confidentiality, intellectual property, or social media provisions set out in clauses 12, 13, and 17;
- any claim brought by a third party arising from your misuse, redistribution, or misrepresentation of Anthrobotanica’s advice, protocols, or materials; or
  any other material breach of your obligations under this Agreement.
This indemnity extends to any costs incurred by Anthrobotanica in responding to regulatory complaints, investigations, or legal proceedings arising from your actions or omissions as described above.
This indemnity shall survive the termination or expiry of this Agreement.
This indemnity shall not apply to losses arising from Anthrobotanica’s own negligence or breach of its obligations under this Agreement or under applicable law. Nothing in this clause limits or excludes liability which cannot be limited or excluded under the Consumer Rights Act 2015.

Acknowledgement and assumption of risk

You acknowledge that naturopathy, herbal medicine, nutritional therapy, functional medicine, and any other modalities offered by Anthrobotanica involve the assessment of individual health concerns and the recommendation of natural health protocols. Whilst Anthrobotanica exercises reasonable care and skill in providing its services in accordance with section 49 of the Consumer Rights Act 2015, outcomes cannot be guaranteed, and individual results may vary.
You acknowledge that you have been advised to consult your GP or specialist before commencing any naturopathic programme, and that you are responsible for doing so. Anthrobotanica may request written confirmation from your GP or specialist that they are aware of and comfortable with your naturopathic protocol.
You acknowledge that you are voluntarily choosing to engage with Anthrobotanica’s services, and that you accept responsibility for following the protocols as directed, for attending scheduled appointments, and for communicating any changes in your health, medication, or circumstances promptly.
You acknowledge that Anthrobotanica’s advice is not a substitute for medical diagnosis or treatment, and that any decision to follow or disregard medical advice from your GP or specialist is your own. In the event of a medical emergency, you should contact the emergency services or attend your nearest A&E department immediately.
You confirm that you have had the opportunity to ask questions about Anthrobotanica’s approach, methods, and these Terms of Engagement before agreeing to them, and that you have not been pressured into entering this Agreement.
You confirm that all information you provide to Anthrobotanica, whether in writing, verbally, or via questionnaires and intake forms, is true, accurate, and complete to the best of your knowledge at the time of providing it, and you accept a continuing obligation to update Anthrobotanica if any of this information changes during the course of your programme.
You understand that if you choose not to follow the recommended protocol, attend scheduled appointments, or communicate changes in your health or medication, Anthrobotanica cannot be held responsible for any adverse outcomes that may result.
Nothing in this clause limits your statutory rights under the Consumer Rights Act 2015 or any other applicable legislation which cannot be excluded or limited by contract.

9. Using Your Package Appointments

It is your responsibility to schedule and attend all appointments within the duration of your programme. If you choose not to continue with your programme, or you do not respond to our communications to book you in for follow-ups, your programme will be concluded when it expires and your account will be archived.
If your account has been archived and you wish to return to the clinic, you will need to book a new appointment via the clinic shop or by contacting . If more than 4 years have passed since your last appointment, a new initial consultation will be required.
If you are on monthly rolling support, the provisions set out in clause 3 apply. Anthrobotanica will follow up with you twice to book your session, after which the onus is on you to arrange your appointment. Unused monthly rolling sessions will not be carried over or refunded.
Anthrobotanica cannot continue to extend unused appointments beyond the programme duration. We do not extend programmes, and unused sessions are not carried over or refunded.

10. Limitation of Liability

Nothing in this Agreement shall limit or exclude Anthrobotanica’s liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
- any liability which cannot be limited or excluded under the Consumer Rights Act 2015; or
- any other liability which cannot be limited or excluded by applicable law.
Subject to the above, Anthrobotanica’s total aggregate liability to you under or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid by you to Anthrobotanica under the relevant programme or appointment giving rise to the claim.
Subject to the above, Anthrobotanica shall not be liable for:
- any loss or damage that was not foreseeable to both parties at the time the Agreement was formed;
- any loss or damage not caused by a breach on our part;
- any indirect or consequential loss, including but not limited to loss of income, profit, business, opportunity, or anticipated savings; or
- any loss arising from your failure to follow the recommended protocol, disclose relevant information, or attend scheduled appointments.
Anthrobotanica holds professional indemnity insurance appropriate to the services provided. Details are available on request.
Nothing in this clause affects your statutory rights.

11. Zero tolerance policy

Behaviour

Anthrobotanica will not tolerate any incidents of violence, aggression, harassment, or rudeness by any patient towards Practice staff.
Anthrobotanica will not tolerate any requests to offer advice outside the remit of our practice. Persistent demands and failure to adhere to these Terms of Engagement will result in removal from our patient list.
In the event of any patient being rude or using threatening, racist, abusive, or misleading language on the telephone, by email, or in any appointment, we reserve the right to inform you by email that you will be removed from the Practice list immediately and with immediate effect. You will forfeit your remaining appointments if you are on a programme or bundle, and in accordance with the cancellation for abusive behaviour provisions in clause 6, any payments made in advance are non-refundable. No further communication will take place between Anthrobotanica and yourself following removal. If abusive behaviour continues after removal, the police will be informed.

Clinical safety requirements

Anthrobotanica does not work with patients currently taking class A substances unless this use is disclosed and we are part of a collaborative support team, as concurrent use may present clinical safety risks when combined with herbal medicine and supplementation protocols. In such cases, we may refer you to seek alternative therapy or advise you to speak to your GP.
If we suspect any activity occurring at home involving threatening behaviour, abuse, or criminal behaviour, you may be refused continuing work and Anthrobotanica may refer you for alternative therapy.
Anthrobotanica expects total honesty about your health. If it is suspected that you have an eating disorder, or you have not disclosed a diagnosed eating disorder, we will suggest you seek concomitant therapy or ask to speak to your GP. If you have an eating disorder, it is a requirement of the practice that you work with a qualified therapist concurrently while we work with you. Anthrobotanica reserves the right to discontinue working with you if this requirement is not met or if an eating disorder has not been disclosed.
If you have been diagnosed with PTSD, it is a safety requirement of the practice that you work with a qualified therapist concurrently while we work with you, or receive clearance from your primary care physician or previous therapist to work with Anthrobotanica. Anthrobotanica reserves the right to discontinue working with you if these conditions are not met.

Termination of the therapeutic relationship

Anthrobotanica reserves the right to terminate the therapeutic relationship with immediate effect in the event of dishonesty, repeated missed appointments, late or failed payments, or non-compliance with these Terms of Engagement.
In the event of termination under this clause, any fees paid in advance are non-refundable. Your clinical records will be retained in accordance with our privacy policy and applicable data protection legislation.

12. Social Media & Artificial Intelligence

For the purposes of this clause, “social media” means any online platform, networking site, messaging service, blog, forum, review site, or content-sharing platform, including but not limited to Instagram, TikTok, Facebook, LinkedIn, X (formerly Twitter), Snapchat, WhatsApp, Google My Business, Trustpilot, YouTube, and any similar or successor platforms.
For the purposes of this clause, “artificial intelligence tools” means any AI-powered platform, chatbot, large language model, or machine learning tool, including but not limited to ChatGPT, Claude, Google Gemini, Perplexity, and any similar or successor tools.
Your must not:
- make any false, defamatory, or malicious social media communications concerning Anthrobotanica or its services;
- make any false, defamatory, or malicious social media communications containing or concerning any confidential information;
- make any social media communications that defame, disparage, or bring into disrepute Anthrobotanica, its staff, or its business interests or reputation, whether directly or indirectly, or which are capable of doing so;
- use social media to harass, bully, or unlawfully discriminate against Anthrobotanica or any person related to Anthrobotanica, including its staff;
- express on social media opinions on behalf of, or purportedly on behalf of, Anthrobotanica or its staff;
- write any books or articles, or provide information to the media, about Anthrobotanica without prior written consent;
- take any photographs of Anthrobotanica’s staff or premises for personal use or publication without prior written consent; or
- speak negatively to the media about Anthrobotanica.
You must not:
- upload, input, share, or otherwise submit any of Anthrobotanica’s clinical notes, strategies, protocols, supplement schedules, herbal formulations, reports, or any other materials provided to you during the course of your programme into any artificial intelligence tool. This includes but is not limited to using AI tools to interpret, summarise, reformat, or seek advice based on Anthrobotanica’s materials. Any breach of this provision will be treated as a breach of the intellectual property and confidentiality provisions in clauses 13 and 17, and Anthrobotanica reserves the right to terminate the therapeutic relationship immediately with no refund.
- You may be required by Anthrobotanica to immediately remove and/or delete any social media content posted by you, or which appears upon any platform controlled by you, if such content violates or reasonably appears to violate this Agreement. Any refusal to do so will constitute a fundamental breach of this Agreement.

13. Confidentiality

For the purposes of this Agreement, “Confidential Information” means any information disclosed by Anthrobotanica to you, whether orally, in writing, electronically, or by any other means, that is not publicly available, including but not limited to clinical protocols, supplement schedules, herbal formulations, strategy documents, review notes, proprietary methods (including the Vitamorphic Method), pricing structures, business information, and any materials marked or identified as confidential.
You shall keep confidential all Confidential Information of Anthrobotanica and shall not disclose it to any third party without Anthrobotanica’s prior written consent.
Anthrobotanica takes the confidentiality of your personal and clinical information equally seriously. Your information is held and processed in accordance with our privacy policy, UK GDPR, the Data Protection Act 2018, and the Data (Use and Access) Act 2025.
The obligations in this clause shall not apply to:any information which was in the public domain at the date of this Agreement;
- any information which comes into the public domain subsequently, other than as a consequence of any breach of this Agreement or any related agreement;
- any information which is independently developed by you without using information supplied by Anthrobotanica; or
- any disclosure required by law or a regulatory authority.
Without limiting the generality of this clause, you must not upload, input, or share any Confidential Information into any artificial intelligence tool, as set out in clause 12.
Any breach of this clause will be treated as a material breach of this Agreement. Anthrobotanica reserves the right to terminate the therapeutic relationship immediately, and you will forfeit any remaining appointments with no refund. Anthrobotanica may also take legal action to protect its Confidential Information and seek damages for any losses incurred.
This clause shall remain in force for the duration of this Agreement and indefinitely thereafter.
You shall not make any public announcement or disclose any information regarding the specific details of your clinical arrangement with Anthrobotanica, including uploading any part of this Agreement or any related documentation into any artificial intelligence tool, except to the extent required by law, regulatory authority, or for the purposes of obtaining professional legal or financial advice. Nothing in this clause prevents you from making a complaint or exercising your statutory rights.

14. Processing of Personal Data

Data Controller

Anthrobotanica Limited is the Data Controller for the purposes of processing your personal data pursuant to this Agreement. Anthrobotanica processes your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025.
For the purposes of this clause, “personal data” includes your name, contact details, medical history, health information, test results, clinical notes, genetic data (where applicable), and any other information you provide to Anthrobotanica in the course of your programme.

Lawful basis for Processing

Anthrobotanica processes your personal data on the following lawful bases:
- Performance of a contract: processing that is necessary to provide you with the services you have purchased under this Agreement.
- Legitimate interests: processing that is necessary for the effective administration and operation of the clinic, including appointment management, invoicing, and internal quality assurance.
- Explicit consent: processing of special category data, including health data, genetic data, and any data concerning your physical or mental health conditions. You will be asked to provide explicit consent for this processing before or at the commencement of your programme. You may withdraw this consent at any time by contacting , although please note that withdrawal of consent for health data processing may mean that Anthrobotanica is unable to continue providing clinical services to you.

Your rights as a Data Subject

Under the UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:the right to be informed about how your data is used;
- the right of access to your personal data;
- the right to rectification of inaccurate data;
- the right to erasure (subject to our clinical record retention obligations — see below);
- the right to restrict processing;
- the right to data portability;
- the right to object to processing; and
- rights in relation to automated decision-making and profiling.
To exercise any of these rights, please contact . Anthrobotanica will respond to any data subject request within 30 days.

Data complaints

If you have a complaint about how Anthrobotanica handles your personal data, please contact us in the first instance at . Anthrobotanica will acknowledge your complaint within 30 days and take appropriate steps to investigate without undue delay.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Data security

Anthrobotanica implements and maintains appropriate technical and organisational measures to protect your personal data against accidental, unauthorised, or unlawful destruction, loss, alteration, disclosure, or access. All payment card data is encrypted via Stripe and is not stored directly by Anthrobotanica.

Data retention

Anthrobotanica will retain your clinical records for a minimum of 8 years from the date of your last appointment, in line with professional clinical record-keeping obligations. After this period, your records will be securely disposed of unless applicable law requires further retention.
Non-clinical personal data (such as contact details and invoicing records) will be retained for 7 years from the end of the financial year in which your last transaction took place, in accordance with HMRC requirements.
On the conclusion of your programme, and subject to the retention periods above, you may request that Anthrobotanica securely disposes of your personal data by contacting .

International data transfers

Anthrobotanica shall not process, transfer, or otherwise disclose any of your personal data to any country or territory outside the United Kingdom or to any international organisation without your prior written consent, except where required by law or where adequate safeguards are in place in accordance with the UK GDPR.

Third-party processors

Anthrobotanica may use third-party processors to assist in delivering its services, including but not limited to Stripe (payment processing), Intake Q (practice management), Zoom (video consultations), Heidi (medical scribe) and functional testing laboratories. Where third-party processors are used, Anthrobotanica ensures that appropriate data processing agreements are in place and that your data is processed in accordance with applicable data protection legislation.

Your obligations

You are responsible for ensuring that any personal data you provide to Anthrobotanica is accurate and up to date. You must inform Anthrobotanica promptly of any changes to your personal information.
If you provide Anthrobotanica with personal data relating to a third party (for example, a family member involved in your care), you confirm that you have obtained that person’s consent to share their data with Anthrobotanica.

Full details of how Anthrobotanica collects, uses, stores, and protects your personal data are set out in our privacy policy, available at https://anthrobotanica.com/info/privacy-policy/.

15. Payment for Herbs, Supplements, Technology and Testing

All herbs, supplements ordered on your behalf, some functional tests, any work done on FSM protocols, or any devices ordered (including but not limited to frequency-specific microcurrent devices, Icare devices, hyperbaric oxygen therapy chambers, red light therapy devices) need to be paid for before they are sent to you. You may pay for these via the website or you will be sent an invoice before they are ordered. If your card payment defaults, a £20 + VAT administration charge will apply.
If your bank issues an erroneous chargeback, a £50 + VAT charge will be placed on your account to cover fees incurred, plus a pro rata amount of the hourly rate for any time spent on the phone to the merchant or time spent gathering documents to appeal any chargeback. It is your responsibility to let your bank know that no fraud has occurred on your account.
You can purchase supplements yourself through our approved practitioner suppliers using Carolina Brooks’ practitioner reference (details will be provided when you first register as a patient). Please ensure you are registered under the correct practitioner name for visibility and data protection purposes, and let these companies know you are working with us. A current list of approved UK and international suppliers is made available when you start working with the clinic and is available on request from .
If you wish to return a supplement, please make sure that you do this within 7 days, unused and in its original undamaged packaging. We charge a restocking fee of 25% for any items which have been returned. We do not reimburse postage costs or Stripe processing fees. Items that are dropshipped cannot be returned unless they are faulty. This does not affect your statutory rights under the Consumer Rights Act 2015.
Anthrobotanica does not generally accept product returns. Dispensed herbs, opened supplements, Icare devices or protocols, and dispatched test kits are non-refundable. If packaging on a returned supplement is damaged, we reserve the right to refuse a refund on this item. We charge a restocking fee of 25% for any supplements or other physical items which have been returned to the clinic or which have been pre-ordered for you. We do not reimburse postage costs or Stripe processing fees.
Any invoice due dates are relevant because these relate to herb dispensing and posting days. If an invoice is not paid by the due date, herbs will not be dispensed within that cycle and you will receive them later than anticipated.
You must give one week’s notice if you are running out of herbs so we can ensure you are invoiced by the correct dispensing cycle. Please purchase these via the website or request an invoice.
Anthrobotanica uses a tracked postal service where relevant and accepts no responsibility for loss or damage to goods once they are dispatched and in transit, if we are not given the correct address, or if items are not picked up after attempted delivery within 30 days of dispatch. In the event of any loss, damage, or non-delivery for these reasons, you must follow up with the postal provider yourself to get issues resolved.
If you wish to order a new herbal medicine prescription (i.e., not a renewal), you must have had an appointment within the last 6 weeks. Herbal medicine repeats require appointments every 3 months.
Functional tests ordered by Anthrobotanica, other than those tests performed before the initial consultation, may incur an interpretation fee. We will let you know in advance if this will be invoiced separately. Tests ordered or provided by the patient incur an interpretation fee, which will be confirmed at the time of booking.
For test kits that are ordered by the clinic but are from direct-pay providers (e.g. Genova) a deposit charged at £50 + VAT. This is deductible against a future appointment to review the test results, to be taken within 3 months of the test order date. Please note that test kits are non-returnable and non-refundable, and must be used within 3 months or you will be liable for an additional fee.
Functional tests which have been ordered and paid for via Anthrobotanica must be completed within 3 months or you will be liable for an additional fee.

16. Genetic reports

Where genetic analysis is part of your programme, Anthrobotanica may use third-party platforms such as Genomic Insight or raw data files from genetic testing providers. We will not use your raw genetic data until you have provided us with payment and written consent to do so.

17. Non-Disclosure of Materials & Intellectual Property

All intellectual property in any materials provided to you during the course of your programme is owned exclusively by and remains the property of Anthrobotanica. For the purposes of this clause, “materials” includes but is not limited to clinical protocols, strategy documents, review notes, supplement schedules, bespoke herbal formulations and their ingredient labels, dietary plans, lifestyle recommendations, the Vitamorphic Method and any associated frameworks, educational resources, and any other documents, files, or content provided to you in any format.
You are granted a limited, non-transferable, non-exclusive licence to use these materials solely for your own personal health purposes in connection with your programme. This licence does not extend to any other use, and no broader licence or right is granted unless Anthrobotanica provides prior written consent.
You must not:
- distribute, share, or forward any materials to colleagues, friends, family, or any third party;
- if you are a student practitioner, coach, or other health professional, share any materials with your own patients, clients, classmates, teachers, or colleagues, or incorporate any materials into your own practice, training, or coaching;
- use any materials for commercial purposes, including but not limited to incorporating them into your own practice, coaching, courses, products, or publications.
- upload, share, or publish any materials online, including on social media, websites, forums, or blogs;
- upload, input, or submit any materials into any artificial intelligence tool, as set out in clause 12;
- reproduce, copy, photograph, or screenshot any materials for any purpose other than your own personal reference; or
- use any materials for commercial purposes, including but not limited to incorporating them into your own practice, courses, products, or publications.
Following the conclusion of your programme, you may retain your personal clinical notes and supplement schedules for your own continued personal health reference. All other materials remain the property of Anthrobotanica and must not be distributed or used for any purpose beyond your own personal health.
Any breach of this clause will be treated as a material breach of this Agreement. Anthrobotanica reserves the right to discontinue working with you immediately, and you will forfeit any remaining appointments with no refund. Anthrobotanica may also take legal action to protect its intellectual property and seek damages for any losses incurred, including but not limited to the costs of enforcement.
This clause shall survive the termination or expiry of this Agreement.

18. Force Majeure

Neither party shall have any liability under, or be deemed to be in breach of, this Agreement for any delays or failures in performance which result from a Force Majeure Event.
For the purposes of this clause, a “Force Majeure Event” means any event beyond the reasonable control of the affected party, including but not limited to acts of God, fire, flood, severe weather, epidemic, pandemic, government action or restriction, war, terrorism, civil unrest, or widespread power or telecommunications failure affecting the delivery of services. For the avoidance of doubt, a client’s own internet connection, personal technical difficulties, or inability to attend a scheduled appointment due to individual circumstances does not constitute a Force Majeure Event and is subject to the cancellation provisions in clause 6.
The party affected by a Force Majeure Event shall notify the other party in writing as soon as reasonably practicable when the event causes a delay or failure in performance, and again when it ceases to do so.
If a Force Majeure Event continues for a continuous period of more than 30 days, either party may terminate this Agreement by written notice to the other party. In the event of such termination, any fees paid in advance for services not yet delivered will be refunded on a pro rata basis, less a reasonable amount for any work already completed.

19. Termination

If you wish at any time during the course of your programme to cancel your programme with us, this must be done by way of written notice sent to .
The Vitamorphic Health Blueprint, Paediatric Vitamorphic Health Blueprint, and Bredesen Programme are designed to be heavily frontloaded, with significant clinical work undertaken outside of appointment time, and are discounted accordingly. In the event you cancel your programme during its course and before it has concluded, you will be charged a pro rata fee for the unbilled time spent on your programme outside of appointment time at the discounted hourly rate of £330 + VAT.
If you have paid upfront and decide to cancel the programme before it concludes, you will forfeit any fees already paid.
If your arrangement allows you to pay in stages, you will remain liable for any time spent and incurred fees, in accordance with the payment provisions in clause 6.
Anthrobotanica reserves the right to terminate your programme in accordance with the provisions set out in clause 11 (zero tolerance), clause 8 (indemnity and acknowledgement of risk), or in the event of a material breach of any of your obligations under this Agreement.
In the event of termination by either party, clauses 8 (indemnity), 12 (social media and AI), 13 (confidentiality), 14 (data protection), and 17 (intellectual property) shall survive termination and continue in full force.

20. Your Comments

Periodically, Anthrobotanica may invite you to provide comments about your experience, either as feedback to help us improve our services or as a testimonial. This is entirely voluntary.
Anthrobotanica will not publish or use any testimonial without your prior written consent. Before publication, we will share with you the content we wish to use and confirm where it will appear, which may include our website, social media, printed materials, or marketing communications.
You may request that your testimonial is attributed by first name only, by initials, or anonymously.
You may withdraw your consent for the use of your testimonial at any time by contacting . Anthrobotanica will remove the testimonial within a reasonable timeframe, though we cannot guarantee removal from third-party platforms or cached versions of web pages.
Anthrobotanica will not use any client comments, verbal or written, as a testimonial without express permission. Feedback provided for internal improvement purposes will not be published.

21. Privacy Policy

Full details of how Anthrobotanica collects, uses, stores, and protects your personal data are set out in our privacy policy, available at https://anthrobotanica.com/info/privacy-policy/. Our privacy policy is compliant with the UK GDPR, the Data Protection Act 2018, and the Data (Use and Access) Act 2025, and should be read in conjunction with the data protection provisions set out in clause 14 of this Agreement.

22. Terms & Conditions & Terms of Sale

The sale of physical goods, including supplements, herbs, test kits, and devices, is governed by our separate Terms and Conditions of Sale, available at https://anthrobotanica.com/info/terms-conditions/. In the event of any conflict between these Terms of Engagement and the Terms and Conditions of Sale, these Terms of Engagement shall take precedence in relation to the provision of clinical services, and the Terms and Conditions of Sale shall take precedence in relation to the sale of physical goods.

23. Updates to these Terms

These Terms of Engagement are reviewed and updated periodically to ensure ongoing compliance with applicable law and to reflect changes to our practice and services. The current version of these Terms is always available on our website at https://anthrobotanica.com/info/terms-of-engagement/.
We will notify you of any material changes to these Terms. By continuing to use our services after such notification, you agree to be bound by the updated Terms.
We may ask you to acknowledge the current version of these Terms at your next appointment.
We recommend that you review these Terms from time to time. If you have any questions about changes to our Terms, please contact us at .

23. Complaints, Law & Jurisdiction

If you have a complaint about the services provided by Anthrobotanica, please contact us in the first instance at . We will aim to acknowledge your complaint within 5 working days and to resolve it within 20 working days. If we are unable to resolve your complaint within this timeframe, we will write to you explaining the reason for the delay and the expected timeframe for resolution.
Anthrobotanica aims to follow the code of conduct and ethics set out by the CNHC, available at https://www.cnhc.org.uk/code-conduct-ethics-and-performance.
These Terms of Engagement, any contract resulting from an appointment booking or from using Anthrobotanica’s systems, and any disputes arising out of the aforementioned (including non-contractual disputes) are governed by and shall be construed in accordance with the laws of England and Wales.
Disputes may be submitted to the jurisdiction of the courts of England and Wales or, where you live in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland respectively.

Terms Of Engagement

Therapies & Services

Consultancy

Account

Clinic Shop

More